All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer $X flat rate shipping to [list countries]. 

Shipping option	Estimated delivery time	Price
2nd Class signed for UK	2 business days	£3.99
1st Class signed for UK	1 business days	£4.50
Special Delivery	1 business days guaranteed	£7.50

Local delivery

Free local delivery is available for orders within 1km. 

Deliveries are made from 11am 5pm Monday - Sunday

In-store pickup

You can skip the shipping fees with free local pickup inshore at 59 Pembridge Road London W11 3HG . After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 11-6pm  Monday - Sunday. Please have your order confirmation email with you when you come.

International Shipping

We offer international standard tracked shipping or with FEDEX for higher value items.

Shipping option	Estimated delivery time	Price
International Tracked	5-7 business days	£12.95
FEDEX USA	1-2 business days	£25
FEDEX Elsewhere	2 business days	£38

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at amanda@thehirstcollection.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at amanda@thehirstcollection.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at amanda@thehirstcollection.com or view out refund policy page.